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What Information Do You Collect?

What information do you gather from subscribers to your email update service?
We gather your email address only. We use your email address to send out occasional newsletters about special promotions and new products at the HEDLEY'S TEA (Pvt) Ltd. site. You may unsubscribe from this service at any time.

What information do you gather from customers (those making a purchase)?
We gather your name, email address, and postal address, which are used to fulfil your order. We keep these details in a secure area of our system to make ordering easier the next time you visit. We at no time collect or store your credit card details.

What information do you gather from questionnaires and competitions?
We will gather your email address to advise you if you have won a prize. We may also ask for other information such as gender, age and country. No respondent is identified as an individual. We use this information in an aggregated form only to help us enhance our website and our range of products.

What if I contact you?
We may keep a copy of any correspondence from you.


Who Do You Share Information With?

We do not sell, trade or rent user information to anyone.

In order to transfer payment for your order, your credit card details will be sent in encrypted form to your bank for clearance. This happens during the checkout process via the PAYPAL payment processing system.

Your name and address will be supplied to our transportation company so your order can be delivered.


Under What Circumstances Will You Contact Me?

If you have elected to, you will receive an email confirming placement of your order.

If your order, for whatever reason, cannot be shipped within 7 working days, one of our customer service representatives will contact you via email / phone.

If your order does not contain enough information (eg address details) for us to complete it, one of our customer service representatives will contact you via phone / email.

If you have elected to, you will receive an email confirming shipment of your order.

If you have elected to, you will receive occasional email newsletters from us. You may cancel these at any time.

We may contact you and pass on your details to third-parties if we believe you have violated the terms and conditions associated with using HEDLEY'S TEA (Pvt) Ltd., or, we believe you to be involved in activities harmful to HEDLEY'S TEA (Pvt) Ltd. or other users of HEDLEY'S TEA (Pvt) Ltd. website.

E-mail Addresses
When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your e-mail address to share information about HEDLEY'S TEA (Pvt) Ltd. products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional e-mail, you will be given the opportunity to decline receiving similar e-mails in the future.

What About Cookies?

We use cookies (a small piece of text placed on your hard drive) so that you may browse our shop and purchase goods. Our cookie contains only a unique number and is valid for a 30 day period whilst you complete your shopping. This enables you to leave products in your shopping cart for up to 30 days before they are removed.
Please note that other sites with links to HEDLEY'S TEA (Pvt) Ltd. (eg. sites we advertise with) may use cookies and may collect additional information about you. We are not responsible for the information policies of these sites and users may wish to acquaint themselves with the privacy policies of those other sites.
Summary

HEDLEY'S TEA (Pvt) Ltd. undertakes that it will never;
• Sell, trade or rent any of your personal details to any other company or organization.
• Send you promotional email unless you have requested it.

Our business success depends on our discretion and our understanding of the importance of your privacy. If you have suggestions for enhancing our privacy policy, please contact us immediately.

Disclosure
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

Photographs

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
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TEA FAQ
 

Tea refers to both the plant as well as the beverage made from infusing in hot water, the leaves of the tea plant

(Camellia sinensis)


The three main categories are green, black, and oolong and come from the same plant species. They are differentiated by their oxidation levels as a result of the different processing methods. Black teas are the most oxidized, Oolong less and Green teas are not oxidized at all.

When herbs are used in a beverage they are called herbal teas or herbal infusions or Tisane (which in French means herbal drink).They are made from different parts of the herbal plants and blended with other herbs to create a soothing, relaxing beverage. Some common herbs used are Chamomile, Peppermint, Rose-hips, Rooibos etc. However tea connoisseurs prefer to use the term 'Tea' only for real tea

All teas come from the

Camellia sinensis

plant. Tea is primarily grown in Sri Lanka (Ceylon), India, China, Kenya and Japan. The teas from these countries are further classified according to the region they grow in. Ex. Nuwara Eliya, Kandy, Dimbula, Uva in Sri Lanka, Darjeeling, Nilgiri, Assam in India.


The distinctive characteristics of flavour, aroma, and color of Ceylon tea is the outcome of the unique climatic conditions, the varying altitudes and soil setting found in each tea growing region of the country.

Rainfall - The Island enjoy two prolonged rainy seasons; the north-east and south-west monsoons respectively. The rainfall coincides with the customary sunny periods across the tea growing regions. Temperature – The altitude and the location of the land has a large impact upon the temperature-climate for tea growth. (Example, the upland districts (3,500 – 7,500 above sea level) of Sri Lanka have temperatures of 16°C compared to the lowland (1,500 – 1,800 ft above sea level) temperatures of 27°C.

Withering:
The newly plucked tea leaves are thinly spread on racks on which the leaves are warmed so as to reduce the moisture, thus enabling pliability of the leaves for rolling
Rolling:
The leaves are now twisted and rolled by both hand and machine so as to break up the leaf cells allowing the oils and enzymes to be released.
Oxidation:
Here the leaves are allowed to ferment under humid conditions causing the leaves to turn brown or black in color. The oxidation time is a contributing factor that determines if the teas remain Black, Green or Oolong.
Firing
The leaves are dried evenly whist halting the oxidation process. This process is considered the main determining factor of the tea type to be produced.

The Black tea process goes through all the above stages. Oolong goes through a similar process with the oxidation period being half that of black tea. The process for making green tea is the shortest, where after the withering procedure; the leaves are fired to prevent oxidation from taking place.
graph_hedleys_tea_vs_caffine Caffeine is a stimulant drug found in tea as well as in many other natural substances, especially in coffee. The below chart will provide a estimated guideline of the caffeine content in tea in comparison to other beverages: Other natural sources of caffeine are chocolate and yerba mat�,
Since it is a stimulant, caffeine increases alertness and quickness of response, and often briefly improves mood.
Tea has remained labor intensive for more reasons than one. Tea is still harvested by hand, so as to have an ‘even pluck’ of the same size so that they can dry uniformly. High grade teas mean harvesting only the “two leaves and bud”, leaving out the more mature and coarse leaves, this hand plucking process enables finesse, which machines cannot offer, thereby resulting in a superior quality tea. The use of manual labor has also helped in providing employment opportunities to the many hundreds of plantation workers
Hedley’s Teas comes from some of the finest tea plantations in the country. It is uniquely different from other teas because it is packed within hours of being processed thus making certain optimum freshness is preserved while the value addition is also done totally in Sri Lanka itself. Thereafter it is sold directly to the retailer who in turn sells it to the end customer. What differs with Multi nationals is that they buy poor quality tea in bulk from various tea producing destinations around the world, add minimum value before letting it pass through a lengthy distribution chain, sometimes taking months before reaching the retailer andthe end customer. This clearly shows that Hedley’s Tea is 100% Pure Ceylon, packed garden fresh from right where it is grown.
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